We make every effort to deliver quality products. It may nevertheless occur that the article does not meet your expectations. You have the right to cancel your order within 14 days after receipt without giving any reason. After you've canceled you again have 14 days to return the product. You will get the full order amount including shipping costs credited (normally around 6,95 Euro please check this upfront with your parcel service partner). Please note that we do the refund after we have received and checked the return. If you use the right of withdrawal, the product should be returned to us with all accessories, in the original condition, unused and in the undamaged packaging. To exercise this right, you can contact us at info(at)yellowstars.shop. We'll send you more information by e-mail about the process or you can download the model withdrawal form (see also Terms and Conditions - Article 6). We will then refund the amount within 14 days of notification of the return, provided that the product has already been received in perfect condition return. If the product is damaged / used or when the packaging is damaged more than necessary to try the product, then we can calculate the depreciation of the product on to you. So please treat the product carefully and make sure it is properly packaged for return.
Exchanges at YellowStars.shop:
An unused item may also be exchanged for another copy (within 14 days). Any difference in the total amount (positive / negative) will be settled. Please contact us in advance via info(at)yellowstars.shop.